FAQ

What is [email protected]?

[email protected] is NOT a financial institution. [email protected] is the first private safe deposit vault in Singapore. It is a fully automated safe deposit lockers system. This safe deposit locker system is located in a high-security vault. You may access these lockers also known as safe deposit boxes from a self-service automatic teller machine (ATM) in a secure room. You do not need to qualify with premium banking accounts and no barrier of entry or time restrictions for your safe deposit boxes with [email protected] 

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Who is behind [email protected]?

[email protected] is a privately-owned company that offers safe deposit box rental services to both individuals and businesses internationally. Our facility is safe, secure and conveniently located in the heart of Orchard Road. It is accessible 24-hours a day throughout the year. The landlord of 268 Orchard Road, Ngee Ann Development, owns a majority presence in this business. Security features are integrated into the building’s infrastructure.

 

How do I make a payment?

[email protected] safe deposit boxes are rented on a yearly basis. Payment is in advance and [email protected] will accept most credit cards, cash or certified cheques. Renewals can be done by on-line payment, signing up for automatic GIRO or by depositing cash or certified cheques with [email protected] Pte Ltd. Do come down in person during initial sign up, administration charges and $200 refundable deposit apply.  

 

What services does [email protected] provide?

We offer two kinds of safe deposit box sizes to secure your valuables in a private and conveniently accessible environment. Annual rental fees start from an affordable $888.00 per year. The popular large size is going for $1388.00 per year. Longer rental periods and golden number safe deposit boxes are also available.

 

Who provides the technology behind [email protected]?

Gunnebo Security Group has a long history as a leader in security and safety worldwide, it provides the secure vault in [email protected] Our European safe and security systems are installed at many locations throughout Europe and North America. Security providers like Secom and Certis Cisco secure the safe environment for the clients. 
 

What kind of security is present?

Enjoy complete privacy when accessing your safe deposit box whenever you need it. Our location is equipped with alarms, panic buttons and general video surveillance for your added security. We have security monitoring linked to the fire command center of the building. Alarms and sensors monitor secure zones at all times. 2000 safe deposit boxes are protected behind specially reinforced concrete under 24-hours surveillance. 

 

How do I access my safe deposit box?

Clients can access their safe deposit boxes at any time of the day using a touch screen self-service terminal located in a private, secure room. [email protected] utilizes Multi-layer Identity Authentication with four levels of checks - card key, PIN, Bio-metric scans and personal keys to open the box, requiring no interaction with staff. Access to the room is granted using a card reader. Lockers are accessed using PIN and card which is later opened using a key held only by you.

 

 

 

How do I access my content in the box?

Your personal data on your access card will command a robot to deliver the identified locker to the ATM.

 

What can I put in a safe deposit box?

Safe deposit boxes are handy tools and provide a safe place away from your home or office to store valuables. Safe deposit boxes are ideal places to keep a household inventory of important documents and items that are valuable, not replaceable or that carry sentimental value, such as:

      • Jewelry or valuable collections or rare coins or precious metals
      • Negotiable investment instruments like bonds and stock certificates
      • Family heirlooms, photos or historical records that cannot be replaced
      • Birth certificates and adoption papers
      • Citizenship papers
      • Military documents
      • Divorce papers
      • Vital back-up data files from your PC and/or Passports, if they are seldom used
      • Important contracts and business agreements
      • Real estate deeds and mortgages
      • Confidential records and photographs 
      • Copies of important financial records that you keep at home

    • Original wills, living trust documents, powers of attorney ( complimentary Will custodian service available )

 

 

 

What should I probably not put in a safe deposit box?

Traditionally you do not put original wills, trust instruments, or powers-of-attorney in your bank safe deposit box. Contrary to that old practice and keeping up to date with clients' needs. You can safely do so at [email protected] This is what makes [email protected] unique. Contact us for more information about Will Custodian services.

 

Is there a weight restriction for my contents?

YES. [email protected] deploys a robotic system to retrieve and store the safe deposit box from and to the vault. The maximum allowable weight of the box is 30Kg (about 66 lbs). This protects the moving parts of the system. The system has a built in digital weigh which will notify you if the inventory is too heavy.

 

Who should know about my safe deposit box?

Make sure that your family knows that you have a safe deposit box, and where it's located. Better yet, sign a family member on as co-owner of your safe deposit box. If you don’t tell your survivors about the safe deposit box, they won’t be able to access your safe deposit box. At some point the safe deposit box may be considered "unclaimed", and its contents turned over to the authorities for further actions. 

You may alternatively sign a "will custodian form" which authorizes your executors to fulfill your wishes. 

 

Who should have access to my safe deposit box?

If you rent the safe deposit box only in your name; you, a power of attorney or agent you designate are the only ones who can gain access to the locked safe deposit box. A safe deposit box rented jointly with a spouse, child or friend means both of you have joint-access.

Experts suggest having a designated power of attorney to handle your financial affairs - including access to your safe deposit box - in case you are unable to because you are disabled or traveling, among other reasons.

 

Who can access my safe deposit box when I die?

Anyone who is a co-renter of the safe deposit box has immediate access to it upon your death, but what if you are the sole renter of your safe deposit box? Many clients wrongly assume that someone with a power of attorney has access to the safe deposit box after you die. However, the power of attorney loses the authority to act on your behalf upon your death.


An executor or executrix that you designated to handle your estate after you die would gain access to your safe deposit box, but how quickly, depends on the local laws.


If you legally appoint a trustee to oversee assets placed in trust before your death, that individual would also have access to the safe deposit box upon your death. 

 

Are the contents of my safe deposit box covered by insurance?

[email protected] offers the same assurance as a safe deposit box in a bank or other financial institution. [email protected] recommends clients to obtain adequate insurance from their insurance agents to cover the contents of their safe deposit boxes. An added assurance for your insurance is that your items are placed within a strongroom wall resistance of Grade 8 Certification from European Certification Board (ECB•S). It is a globally recognized certification body for security products. 

Client benefits of ECB•S certification

  • Maximum quality assurance thanks to independent quality monitoring
  • Improvement in the rating situation for loan applications and residual risk insurance
  • Transparency for insurance companies
  • Compliance with European standards on IT protection

 

What happens if I forget my PIN code?

To protect the privacy of our clients, we do not provide access codes via email or phone. If you forget your PIN code, please come to our office with proper identification and we will provide you with your new PIN code.

 

Can I change my PIN code, replace card and key?

Yes, of course, after identification verification. Charges apply.

 

What if I lose my access card and/or key?

[email protected]'s client service team is always available on the telephone to help our valued customers. Call them at: +65 67377 268. They will attend to you at the facility by appointment only, charges apply. Please bring your proper documents for verification purposes.

 

What happens if the system brings me the wrong box?

The robotic system has been in used over a decade and no instances of the wrong safe deposit box being delivered have occurred. Access card, PIN code and Key combination dictates the activities of all safe deposit boxes in [email protected]

 

How many safe deposit boxes may I rent annually?

There is no limit to how many boxes each client may have. You have the option to arrange more access cards corresponding to the number of your safe deposit boxes. Ideally, you may have all your safe deposit boxes associate with one access card to simplify the inventory of your safe deposit boxes. Charges apply.

 

Why do I need [email protected]?

Off-site storage is widely practiced since the early days for reasons we read in the news worldwide.
If your belongings are covered by insurance, do you really need a safe deposit box? It may be less important for items that can be replaced with insurance money. However, if you have belongings that cannot be duplicated or replaced, such as rare family photos or heirlooms, then an off-site safe deposit box can give them complete protection.

Tip: Place all documents and delicate items in a tightly sealed plastic bag or container before putting them in your safe deposit box. This could help protect them from humidity damage.

 

Why should I store my valuables at [email protected]?

There are many good reasons including:

SAFETY – Unlike a OCBC safe deposit box or a DBS safe deposit facility or any banks' vault, your safe deposit box are protected behind 6 sided reinforced steel and concrete room, a vault door that is never opened, under 24/7 armed motion detectors, alarms, smoke and heat detectors, and all the latest electronic counter measures it is much safer than under your bed, in your home safe or your lawyer´s office.


CONFIDENTIALITY – Your identity is secret.


PROXIMITY – Singapore is the hub of South-East Asia, within hours of any place in the region and serviced by one of the world’s best airports and countless airlines. [email protected] is centrally located in Orchard Road, the heart of Singapore’s prestigious shopping belt, well serviced by public transport and easily accessible from anywhere on the island.


PRIVACY[email protected] does not ask, use or provide your private data or personal information to anyone apart from information needed to ensure you have the right to access your safe-deposit box.

 

Why should I use [email protected] and not my bank?

[email protected] does not impose any time restriction unlike banks. Your safe deposit box is accessible 24 hours a day and 365 days a year with our fully automated system. You are not at the mercy of bank’s opening hours.

[email protected] does not impose minimum investment to qualify for a safe deposit box. If you travel frequently, this service provides an alternative to your safe storage without compromising safety and accessibility to your precious possession.

The major differences between a bank vault and [email protected] are that the vault door is locked at all times and clients can only access via the ATM. Unlike banks that have attendance co-accessing your safe deposit box. Your safe deposit box is accessible 24 hours a day and 365 days a year with our fully automated system. 

You access your safe deposit box conveniently and discreetly. You can be in and out of your safe deposit box in a matter of minutes – no signature verification, no hassles – safe, secure and convenient. A Text notification will be send to your mobile to inform about your recent visit. 

Drop in for a quick transaction at our facility while shopping with your friends or catching a transit flight during a stop over at 2am at night. 

 

Is there any need for a bank account?

[email protected] is not a Bank. Meaning you DO NOT have to have a premier bank account with a minimal balance to be entitled to keep your valuables in one of [email protected] safe deposit boxes.

 

What liabilities does [email protected] cover?

Due to confidentially of content in your safe deposit boxes and our respect of your privacy, we are unable to insure against all potential liabilities that may arise through our clients' uses of our services. It is always a good idea to insure against any losses you may suffer that we do not accept liability for. Please refer to our sales team for more information.

 

Are [email protected] boxes tax-deductible?

Yes, they are, subjected to the nature of your business. A safe deposit box is a tax-deductible company expense.