SunTrust unveils 'innovation branch' in Atlanta

Wednesday, Feb 04 2015 12:17 PM

SunTrust Banks Inc. launched an “innovation branch” in Atlanta to test new technology, including an automated safety deposit that's the first of its kind in America.

The Atlanta-based bank’s (NYSE: STI) branch at the SunTrust Plaza Garden building in downtown Atlanta will be a testing ground for new concepts that could make their way into other SunTrust locations, the bank said.  

Among the new features is a automated safety deposit box system that allows clients to access their deposit box using their debit card, pin number and hand scan.

The system, built by Montgomery, Ohio-based Hamilton Safe, is the first of its kind to be installed in the United States. According to the bank, other features of the branch include: Teller Connect machines that combine an ATM with a live teller to help clients self-serve when performing various transactions, including check cashing.

Developed by NCR Corporation, Teller Connect allows clients to initiate a video conference call to a remote teller in order to ask questions or complete a transaction. A Tablet Bar that provides clients with a secure and convenient way to use SunTrust Mobile, Tablet and Online Banking via guest Wi-Fi.

An interactive 80-inch Microsoft Surface touch screen that allows users to learn more about SunTrust accounts and services. “Consumers want the option of self-service technology inside the branch,” said Brad Dinsmore, SunTrust corporate executive vice president of Consumer Banking and Private Wealth Management, in a statement.

“This new technology allows more choices and greater convenience, while also ensuring access to experienced tellers who can offer the personal touch and human element that no technology can take away."

In addition to Atlanta, SunTrust said it will launch a similar innovation branch in Washington, D.C.'s Georgetown neighborhood later this summer and test more than 35 Teller Connect machines in various markets. As of March 31, 2014, SunTrust had total assets of $179.5 billion and total deposits of $132.9 billion.

 May 12, 2014

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